FASTag simplifies highway toll payments by making them cashless and fast—much like an online wallet that you top up and use as needed.
If you need to deactivate your FASTag, common reasons include a lost or damaged tag, selling the vehicle, or scrapping it. Deactivation can be completed online or offline via phone or email. Some issuers also provide refunds for any remaining balance after you submit the required request and documentation.
Reasons to Deactivate FASTag
You may need to deactivate FASTag when selling your vehicle, scrapping an old vehicle, or replacing a lost or damaged tag. Since a FASTag is linked to a specific vehicle, deactivation ensures the tag is not misused after transfer or disposal.
- If you are selling or transferring your vehicle, deactivating the FASTag prevents the buyer from using your account details and allows the new owner to register their own FASTag.
- If the FASTag is lost, stolen, or damaged, deactivation is necessary before adding a replacement to avoid unauthorised toll charges and penalties.
- If the vehicle is being scrapped because it is beyond repair or too old, deactivating the FASTag prevents future complications and potential toll penalties linked to the vehicle.
Steps to Deactivate FASTag Offline
You can deactivate your FASTag offline by calling the issuer’s customer care or sending an email to the support team. The typical steps are:
- Contact FASTag customer service. Use the toll-free number provided by your issuer or the general FASTag helpline 1033. You can also email your issuer’s support address or the central support address provided by your issuer.
- Provide required details such as FASTag account number, registered mobile number, vehicle registration number, and vehicle model/class.
- State your reason for deactivation—selling the vehicle, lost/stolen tag, scrapping, or any other applicable reason.
- The customer service executive will process the deactivation request. You will receive a confirmation message or email once the account is deactivated.
Steps to Deactivate FASTag Online
Many issuers allow FASTag deactivation through their online portal. To close your FASTag account online, follow these general steps:
- Go to the official website of your FASTag issuer.
- Log in to your account using your credentials.
- Look for options like “service request,” “close account,” or “deactivate FASTag.”
- Enter the required information about your FASTag, vehicle, and personal details, and attach any requested documents.
- Submit the request and wait for confirmation from the issuer that the account has been closed.
Importance of Deactivating FASTag Before Selling Your Vehicle
Deactivating FASTag before selling or scrapping your vehicle is important to protect your account and personal information, and to ensure a smooth transfer to the new owner.
- Deactivation prevents unauthorised use of your account details and avoids unexpected toll charges after the sale.
- It enables the new owner to link their own FASTag to the vehicle without complications.
- If you fail to deactivate the FASTag and the new owner does not pay tolls correctly, you may receive violation notices or penalties since the tag remains registered in your name.
Refund Procedure
If your FASTag account has a remaining balance when you deactivate it, most issuers offer a refund according to their policies. Typical steps to request a refund are:
- Check your account balance before initiating the closure so you know the refundable amount.
- Follow the issuer’s refund procedure as communicated by customer support. You may need to submit identity proof, proof of vehicle transfer or scrappage, and a refund request form depending on issuer requirements.
- Refund processing timelines vary by issuer. Many providers process refunds within about 15 working days, but this can differ, so confirm the expected timeline when you submit your request.
Deactivating FASTag before selling or scrapping your vehicle protects your financial and personal information and helps you recover any remaining balance. Exact procedures and requirements can vary by issuer, so check your issuer’s specific guidelines when initiating the deactivation and refund process.
FAQs on Deactivating FASTag Account
Is it possible to temporarily deactivate the FASTag account?
Yes. Many issuers allow temporary deactivation. You can request this via the issuer’s online portal or by calling their toll-free customer care number.
What are the consequences of selling the car with an active FASTag account?
Selling a car with an active FASTag can lead to unexpected toll charges appearing on your account and potential misuse of your account information. It may also expose you to compliance issues if tolls are not paid by the new owner.
Is it possible to deactivate the FASTag account online?
Yes. Most FASTag issuers support online deactivation through their official websites. Log in, locate the service request or account closure option, provide the required details, and submit relevant documents to complete the process.
What happens if I close my FASTag account?
Once you close your FASTag account, you can request a refund for any remaining balance. Make sure to check your balance before closing so you know the amount to be refunded and follow the issuer’s specified procedure to receive it.